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SUCCESS STORY: HUMANA

The leading non-profit organization in sustainability and circular economy implements CashDro in its 85 stores across Spain and Portugal

Humana is an organization dedicated to promoting sustainability and responsible consumption through its second-hand and vintage clothing stores. With an extensive network of shops, it offers carefully selected garments that combine fashion, quality, and environmental commitment. Every purchase at Humana helps reduce textile waste and supports social and international cooperation projects in 14 European countries, 10 African countries, 3 in Latin America, and in China. Its circular model drives a new way of understanding fashion — more ethical, supportive, and respectful of the planet.

The implementation of CashDro arose from the need to manage an increasingly large cash flow (coins and banknotes) as well as the rapid expansion of stores across the Iberian Peninsula in recent years. Manual cash handling caused long queues during peak hours and lengthy processes during cash register changes, requiring one employee to act exclusively as a Cash Manager in charge of all store cash. Additionally, the lack of reliable banknote validation led to the late detection of counterfeit bills, which had to be regularly reported to the police.

The client opted for an intelligent cash management solution by integrating a customer-facing CashDro system at its points of sale. This way, sales assistants no longer handle cash directly, giving customers a sense of independence and significantly improving their shopping experience.

As explained by André Figueiral, IT Manager at Humana and responsible for the implementation of CashDro across all stores, improvements were noticeable from day one. First, long queues during cash closing disappeared, as CashDro allows instant, error-free transitions. In addition, there was no longer a need for a dedicated Cash Manager, since CashDro ensures that the register always balances, with every transaction recorded. Last but not least, they stopped going to the police with counterfeit bills, as CashDro features top-tier validators certified by the European Central Bank.

Humana is currently installing the CashDro4+ model in each of its stores, thus reinforcing the need to incorporate the most secure smart cash drawer on the market into its 85 locations. Furthermore, having access to platforms such as Customer Controller and the recently launched CustomerApp gives the client total, real-time, and remote control of their cash flow from anywhere in the world.